Hospitality experts with 20+ years experience applying technologies that drive business value to clients through technology, proposing a full roadmap off applications to build and innovative Digital Guest Experience that fulfills your business current and future needs.
A study conducted by Harris Poll and Eventbrite found that 78% of Millennials would prefer to spend their money on experiences rather than things; among Boomers, that figure drops to 59%.
Within travel and tourism, the shift to experiences has given rise to disruptive business models as travelers seek easy access to services through technology instead of brand names or loyalty purchases.
The Challenge
Thanks to new technologies, DGX applications can provide your guests with greater customization, convenience and control. Our technology is also transforming the way customers interact with your business —before, during and after their stay.
Chatbots, robots and other forms of artificial intelligence provide guests with information on demand and personalized recommendations. Facial recognition technology is opening doors (sometimes literally) to time-saving service, while smart hotel rooms equipped with internet-of things connectivity allow guests to customize their experience with an app or their own voice. Loyalty programs based on blockchain and cryptocurrency are also creating interesting new opportunities for brands to engage with customers. While these examples provide a glimpse of current and future applications of technology to the guest experience, many of these technologies are still in their early stages, with the potential to change the industry in ways we have yet to imagine.